ce77 Privacy Policy

Introduction

01Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how ce77 ("we", "us", "the Platform") collects, uses, stores, shares and protects the personal data of users ("you", "Player") who access and use the ce77 online casino and sports betting platform at ce77.club and any associated mobile web interfaces. By registering an account or otherwise using the ce77 platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the platform, including data provided at registration, data generated through gameplay and betting activity, data related to financial transactions, and technical data collected automatically through cookies and session tracking. We are committed to handling your personal data with transparency, integrity and respect.

Data Collection

02Personal Data We Collect

ce77 collects personal data that you provide directly, data generated by your activity on the platform, and technical data collected automatically. The categories of data we collect include the following:

• ▸Identity and contact information: full name, date of birth, Bangladesh mobile phone number, and any government-issued identification number provided during KYC verification.
• ▸Financial data: deposit and withdrawal transaction records, payment method identifiers (such as the registered bKash or Nagad mobile number), and transaction amounts in BDT.
• ▸Account activity data: login timestamps, session durations, game history, betting records, bonus claims, and responsible gaming tool usage.
• ▸Technical data: device type, operating system, mobile browser version, IP address, and approximate geolocation derived from the IP address.
• ▸Communications data: records of any support queries, complaints, or correspondence submitted to ce77 through any channel including email and live chat.
• ▸Cookie and analytics data: browsing behaviour within the platform, pages visited, features accessed, and interaction patterns collected via session cookies.

Data Use

03How We Use Your Personal Data

The personal data we collect from ce77 players is used for the following purposes, each of which has a clearly defined basis as outlined in the section below:

• ✅Account creation and management: to register your account, verify your identity, maintain your profile, process password reset requests, and manage session security.
• ✅Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer, verify payment ownership, and maintain accurate financial records.
• ✅Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access, and to comply with applicable anti-money laundering requirements.
• ✅Responsible gaming compliance: to operate the deposit limit, self-exclusion, session reminder and reality check tools that are part of the ce77 responsible gaming programme.
• ✅Platform improvement and personalisation: to analyse aggregated usage patterns, improve platform performance, and — where you have consented — to personalise promotional offers based on your gaming preferences.
• ✅Customer support: to respond to your queries, resolve disputes, process complaints, and maintain a complete record of all support interactions for audit purposes.

Legal Basis

04Legal Basis for Processing Your Data

ce77 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which it is processed:

• ▸Contractual necessity: processing that is required to fulfil the agreement between you and ce77 when you register an account and use the platform, including payment processing and account management.
• ▸Legal obligation: processing required to comply with applicable law, including identity verification, anti-money laundering checks, record-keeping obligations, and responsible gaming requirements.
• ▸Legitimate interests: processing carried out for ce77's legitimate business interests, including fraud detection, platform security, abuse prevention, and analytics — provided such interests are not overridden by your own privacy rights.
• ▸Consent: where you have given explicit consent for a specific processing activity, such as receiving personalised promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

05When and With Whom We Share Your Data

ce77 does not sell or rent your personal data to any third party. We share your data only in the following limited and clearly defined circumstances:

• ▸Payment service providers: we share the minimum necessary financial data (such as your registered mobile number and transaction amount) with bKash, Nagad, Rocket, Upay or our bank transfer partners solely to process your deposit or withdrawal request.
• ▸Game and technology providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive limited technical session data necessary to deliver their game content within the ce77 platform. These providers operate under their own applicable data protection standards.
• ▸Legal and regulatory authorities: where required by applicable law or by a lawful order from a competent authority, ce77 may disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies.
• ▸Fraud prevention partners: anonymised or pseudonymised data may be shared with specialist fraud detection services to identify patterns associated with account abuse, bonus fraud, or money laundering attempts across the platform.

Payment Data

06Payment Data and Financial Privacy

ce77 processes all financial transactions exclusively through Bangladesh-based mobile financial services and bank transfer channels. When you make a deposit or withdrawal using bKash, Nagad, Rocket or Upay, ce77 receives a transaction reference and your registered mobile number for that service. ce77 does not store your full mobile banking PIN, password, or any authentication credential belonging to your mobile financial service account.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained for a minimum period required by applicable financial record-keeping regulations. These records may be reviewed as part of an account verification, dispute resolution or anti-money laundering investigation.

Cookies

07Cookies and Tracking Technologies

ce77 uses session cookies and similar lightweight tracking technologies to operate the platform and improve your experience. We do not use third-party advertising cookies or cross-site tracking pixels. The types of cookies we use are as follows:

• 🍪Essential cookies: required for the platform to function correctly. These include session authentication tokens that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• 🍪Functional cookies: used to remember your preferences, such as your selected language version (English or Bengali) and any responsible gaming display settings you have configured in your account.
• 🍪Analytics cookies: anonymised data used to understand how players navigate the platform — which pages are visited most frequently, where users encounter errors, and how game categories perform. This data is used in aggregate form only and cannot be used to identify you personally.
• 🍪Responsible gaming cookies: short-lived cookies used to enforce session time limits and display reality-check notifications at the interval you have configured. These expire at the end of each session.

You may manage cookie preferences through your mobile browser settings. Disabling essential cookies will impair platform functionality. Disabling analytics or functional cookies will not affect your ability to play, deposit, or withdraw, but may result in preferences not being saved between sessions.

Your Rights

08Your Privacy Rights as a ce77 Player

ce77 respects your rights in relation to your personal data. As a registered player on the ce77 platform, you are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

• 🛡️Right of access: you may request a copy of all personal data ce77 holds about you, including your account information, transaction history, and any communications records.
• 🛡️Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. We will action your request promptly and confirm the correction in writing.
• 🛡️Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Please note that certain data must be retained to fulfil legal obligations and cannot be deleted on request.
• 🛡️Right to restrict processing: you may request that we limit the way we process your data in certain circumstances, for example where you contest its accuracy while we investigate a correction request.
• 🛡️Right to object: you may object to processing carried out on the basis of legitimate interests, including any profiling for personalised promotions. We will cease such processing unless we can demonstrate a compelling legitimate ground that overrides your interests.
• 🛡️Right to data portability: you may request that we provide your personal data in a structured, machine-readable format so that you may transfer it to another service provider where technically feasible.

Data Retention

09How Long We Retain Your Data

ce77 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to minimum retention periods required by applicable law. Account data — including your registration details, identity verification records, and transaction history — is retained for a minimum of five years following account closure in order to comply with financial record-keeping and anti-money laundering obligations.

Session cookies and analytics data are retained for significantly shorter periods — session cookies expire when you close your browser session, and aggregated analytics data is reviewed on a rolling 90-day basis before being anonymised. Where you have submitted a data erasure request and we are not prevented from deleting the data by a legal obligation, deletion will be completed within 30 days of the verified request.

Security

10How We Protect Your Personal Data

ce77 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and the ce77 platform is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. Access to personal data within ce77's internal systems is restricted to authorised personnel on a strictly need-to-know basis.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ce77 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

Age Protection

11Age Restriction and Protection of Minors

The ce77 platform is strictly intended for adults aged 21 and above. ce77 does not knowingly collect, store or process personal data belonging to individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process. If ce77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the ce77 platform, please contact us immediately at [email protected].

Policy Updates

12Changes to This Policy and How to Contact Us

ce77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. Where changes are material, we will notify registered players via their registered mobile number or through a prominent notice on the platform at least 7 days prior to the change taking effect. The "Effective Date" at the top of this page will always reflect the date of the most recent revision. Your continued use of the ce77 platform after any revision is published constitutes your acceptance of the updated Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we have handled your personal data, please contact our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and transparently.